Reputation & Review Boosters

Customer Feedback & Google Review Templates

Build an unbeatable online reputation. Automatically request 5-star Google reviews and Net Promoter Score (NPS) feedback on WhatsApp after customer checkout.

Submit & Broadcast Free Get Template Assistance
Post-Service 5-Star Google Review Request
Marketing
Hi {{1}}! 🌟 Thank you for choosing {{2}} today. It was our absolute pleasure serving you! If you enjoyed your experience with our team, could you take 30 seconds to rate us on Google? It really helps our local team grow! 🙏 👉 Share Your Review: {{3}}
Interactive Buttons:
⭐ Rate on Google 💬 Share Private Feedback
Post-Purchase NPS Rating (1 to 5 Stars)
Utility
Hello {{1}}! 👋 How was your recent experience with {{2}} regarding order #{{3}}? Please tap a quick rating below to let us know how we did:
Interactive Buttons:
⭐⭐⭐⭐⭐ Excellent ⭐⭐⭐ Average ⭐ Needs Improvement
Doctor / Clinic Post-Consultation Feedback
Utility
Namaste {{1}}! 🏥 We hope you are recovering well after your visit with Dr. {{2}} at {{3}}. Your health and satisfaction are our top priorities. Please let us know how your consultation went: 👉 Leave Patient Feedback: {{4}}
Interactive Buttons:
⭐ Google Review 📞 Clinic Reception
Salon / Spa Post-Treatment Review with Incentive
Marketing
Hello Gorgeous {{1}}! ✨ We hope you loved your {{2}} session at {{3}} today. Leave us a quick Google review and receive an extra 20% OFF coupon on your next appointment! 👉 Drop Review & Unlock Discount: {{4}}
Interactive Buttons:
⭐ Leave Review 💅 Book Next Slot
Got Questions?

Template Guidelines & Rules FAQ

Everything you need to know about getting Meta WhatsApp templates approved.

WhatsApp has a 98% open rate compared to 15% on email and SMS. Direct 1-click links to your Google Review page sent 1 to 2 hours after service generate 4x to 6x more reviews.

Yes! SecondTick allows you to use interactive buttons (e.g. '⭐⭐⭐⭐⭐' vs '⭐ Needs Improvement'). Happy users are sent directly to Google Reviews, while unhappy users are routed to a private chat with your customer support manager.

For services (salons, clinics, auto repairs), the best time is 1 to 2 hours after appointment completion. For eCommerce products, the optimal time is 2 to 3 days after order delivery.

Yes! You can automatically trigger a thank-you message with a unique promo code as soon as a customer taps the review button.

Search your business on Google, click 'Ask for reviews', and copy the short `https://g.page/r/.../review` link to paste into your SecondTick template.

Yes, review requests with promotional discount incentives are approved under Marketing, while standard service feedback surveys are approved under Utility.

Yes! SecondTick can trigger review request templates automatically when an order status changes to 'Delivered' in your store.

Ready to Broadcast WhatsApp Templates to Your Customers?

Register on SecondTick at ₹0 Meta markup fee and start sending verified broadcasts in 5 minutes.

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