Refund Policy
Effective Date: August 21, 2026
At SecondTick, accessible from https://secondtick.com, we are committed to providing high-quality WhatsApp Business API automation and marketing software to our clients. We understand that circumstances may change.
1. Subscription Cancellation
You can cancel your SecondTick subscription at any time from your account settings inside the user dashboard. Upon cancellation, your account will remain active until the end of your current paid billing cycle, and you will not be charged for subsequent billing periods.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for first-time paid plan subscribers. If you are unsatisfied with our platform within 7 calendar days of your initial plan purchase, you may request a 100% refund by contacting hi@secondtick.com.
3. Non-Refundable Items
- WhatsApp Cloud API messaging conversation charges paid directly to Meta/WhatsApp.
- Subscription renewal payments after the initial 7-day window.
- Accounts suspended or terminated due to violations of our Terms of Service or Meta WhatsApp Anti-Spam Policies.
4. Refund Processing Time
Approved refunds will be processed back to the original payment method (Stripe, Razorpay, or Paystack) within 5 to 10 business days depending on your payment issuer.
5. Contact Support
To request a refund or ask any billing questions, please reach out to our team: